3 Tell-Tale Signs It’s Time For Janitorial Services Replacement

Has your janitorial services provider’s service and communication deteriorated in recent months?

It’s an all-too-common problem that you can prevent if you know what to look for.

The vendor’s responsibility is to ensure that the service quality does not fall below a predetermined threshold.

The financial and time resources invested might be exceedingly costly when this occurs.

Continuing to use a complete janitorial services provider who provides low-quality care and communication can charge more long-term, especially if employee complaints start to mount.

Poor Service Quality 

Poor service quality is one of the first signals that it’s time to change the provider for complete janitorial services in Edmonton. This is frequently the start of further problems.

Signs:

• Trash cans are left unemptied for more than one night.
• Restroom supplies are not regularly stocked or replaced.
• Dirt, dust, and debris accumulating in ‘off the beaten path spots such as behind desks, on shelves, or along window sills.

While it is reasonable and forgivable to miss a task now and then, continuous failures can lead to occupant health issues, a decrease in public perception of your facility, and potentially a loss of business and productivity over time.

Recognize the warning indications that the vendor relationship is in trouble:

• You frequently notice fresh faces, indicating that the vendor has a high turnover rate, resulting in inexperienced service staff who must be educated, inefficient cleaning times, and a possible negative influence on employee happiness.
• Their equipment appears to be old, neglected, or outdated. Poorly maintained janitorial equipment can cause health dangers in the workplace, waste resources, and perform inefficiently, resulting in more wasted time and money.

Communication Issues

Any collaboration, including the one with your janitorial services provider, is built on communication. When a supplier does not reply to requests promptly, business operations can be hampered due to a lack of communication.

Signs:

• The response time for vendors to service inquiries is getting longer.
• Getting a response requires multiple contact efforts.
• Account managers fail to follow up on service performance and work requests.

A good janitorial services provider will devote the time and resources necessary to ensure open and timely communication with their customers. A vendor unwilling to invest in resources to facilitate communication is unlikely to be truly invested in their customer’s success.

Problems and Complaints That Recur

Poor communication and low-quality service and response times may soon result in recurring difficulties and customer, student, and employee complaints.

Signs:

• The custodial staff’s service delivery and quality are uneven.
• They lack the expertise, aptitude, or willingness to take on additional responsibilities beyond basic cleaning.
• The vendor’s management refuses to accept responsibility for poor service delivery, blaming employees or customers.

Employee morale, client happiness, and an organization’s bottom line are all harmed by confrontational professional relationships.

Negative internet evaluations from former customers and staff are often early indicators that this would be a problem.

Professional Suggestions

• Before hiring a new janitorial service, do your homework.
• Meet with management and the crew chief to ensure that everyone is on the same page and committed to the company’s goals.
• Request and follow up on the vendor’s references.
• Certifications and ongoing personnel education should be requested and verified.
• Request monthly service contracts with easy cancellation and bids for sliding-scale payments that adjust to your company’s needs.

If a problem arises:

Request a meeting with your custodial provider’s management to review the service agreement and your issues.

Convey the steps that both parties will take to fix the matter in writing, with clear parameters for what constitutes a violation.

Let the vendor fix the problem, but don’t let your service or the vendor’s response times fall below a certain point, or your business will suffer.

Conclusion 

Janitorial services of poor quality and performing badly can cost your school or business thousands of dollars in lost productivity and waste each year.

Reduced communication and reaction time will often appear early on, resulting in continual complaints from your customers and staff, which equates to lost money and wasteful management time resources.

To avoid the costly nuisance of excessive vendor turnover, learn to spot the indicators early and ensure to only hire a reliable Canada cleaning company. 

Diamond Cleaning Services provides office and commercial cleaning and janitorial services (high ceiling dusting, window cleaning, and carpet cleaning). Complete janitorial services, post-construction cleaning for new or refurbished buildings or office spaces, carpet cleaning, high ceiling dusting, window cleaning, stripping and waxing, and power washing are just a few professional cleaning maintenance services we provide. Book an appointment for complete janitorial services in Edmonton today by clicking here.